Portofino

Q: Do you ship internationally?

A: Yes, we are pleased to ship to customers worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your location.

Q: How long will it take to receive my order?

A: Domestic orders are typically processed within 1-2 business days and delivered within [3-5] business days. International orders generally arrive within [7-14] business days, depending on customs processing in your country.

Q: How can I track my order?

A: Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your shipment's journey.

Do you offer free shipping?

A: Yes, we offer complimentary shipping on all orders

Q: What is your return policy?

A: We want you to be completely satisfied with your Paolo Rossi shoes. We accept returns for a full refund or exchange within 60 days of delivery, provided the shoes are unworn, in their original condition, and in the original packaging.

Q: How do I exchange my shoes for a different size?

A: If the fit isn't perfect, simply contact our customer care team at customercare@thepaolorossi.com or visit our Returns Center to initiate an exchange. We will guide you through the process to get you the right size.

Q: Who pays for return shipping?

A: We offer free return shipping on exchanges

Q: How do I know which size to order?

A: We recommend referring to our Size Guide located on every product page. Our shoes follow standard [EU/UK/US] sizing. If you are between sizes, we generally suggest sizing [up/down].

Q: Do your shoes run true to size?

A: Yes, our footwear is designed to fit true to size. However, for styles like Loafers or Moccasins, a snug fit is often preferred as leather naturally molds to your foot over time.

Q: I have wide feet. Which style do you recommend?

A: For wider feet, we recommend our Lace-Up collection, which allows for adjustable width, or our Moccasins, which offer a more flexible leather construction.

Q: Are your shoes made of genuine leather?

A: Absolutely. Paolo Rossi shoes are handcrafted using premium, full-grain cowhide leather to ensure durability, comfort, and a sophisticated finish.

Q: Where are your shoes manufactured?

A: Our shoes are designed with Italian inspiration and handcrafted by skilled artisans, ensuring high-quality construction at an accessible price point.

Q: How should I care for my leather shoes?

A: To maintain their look, clean them regularly with a soft brush or damp cloth. We recommend using a high-quality leather conditioner or shoe cream every few weeks to keep the leather supple and polished. Avoid direct exposure to water.

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, MasterCard, Amex) and PayPal,

Q: Can I change or cancel my order after placing it?

A: We process orders quickly to ensure fast delivery. If you need to make a change, please contact us within 1 day of placing your order at customercare@thepaolorossi.com. We will do our best to accommodate your request.