Returns, Exchanges & Refund Policy | Paolo Rossi

Damaged or Incorrect Product

At Paolo Rossi, your satisfaction and trust are paramount. Although rare, if you have received a damaged, incomplete, or incorrect product, we sincerely apologize for the inconvenience caused. We take pride in ensuring accuracy with each order; however, mistakes occasionally happen. If you find yourself in this situation, please promptly contact our dedicated customer service team via email at customercare@paolorossi.store or call us at +923104661133. Claims must be initiated within 60 working days from the date of purchase, and we assure you that each claim will be addressed promptly and professionally.

Product Exchange Policy

Paolo Rossi is committed to providing complete satisfaction with your purchases. If you experience an issue regarding size, product quality, or simply change your mind, we happily offer exchanges or refunds on unused products. Our products come with a 2-months warranty, and beyond this period, we offer a reliable repair service.

Please keep in mind:

• Exchanges and refunds apply to unused items only.
• If the issue relates to product quality, you're eligible for an exchange or refund.
• Products purchased during sales or promotions can only be exchanged at the final sale price.

Cash Refunds

After receiving and reviewing the returned item, we will process your refund promptly. The refunded amount will be credited directly to your provided bank account or original payment method.