FAQ

1. Orders & Shipping

Do you ship internationally?

Yes! We offer worldwide shipping, including the UAE, USA, Europe, and the Middle East. Shipping costs vary based on location.

How long does shipping take?

We ship worldwide within 4-7 business days. Delivery times may vary based on customs and location.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment.

What if I entered the wrong shipping address?

If you made a mistake, please contact us immediately at customercare@paolorossi.store or call us at +923104661133 before your order is dispatched.

2. Payment & Discounts

What payment methods do you accept?

We accept: ✅ Visa & MasterCard
✅ PayPal
✅ Cash on Delivery (Pakistan & UAE only)
✅ Bank Transfer (for bulk/wholesale orders)

Do you offer any discounts?

Yes! Subscribe to our newsletter for exclusive discounts and early access to sales.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it. Once shipped, cancellation is not possible.

3. Product Information

What materials do you use in your shoes?

Our shoes are made with 100% genuine leather, high-quality suede, and premium rubber soles, ensuring durability and comfort.

How do I find my shoe size?

Check our Size Guide on each product page for accurate measurements. If you're unsure, contact us for assistance.

Are your shoes handmade?

Yes! Our footwear is handcrafted by skilled artisans, ensuring superior craftsmanship and attention to detail.

4. Wholesale & Bulk Orders

Do you offer wholesale pricing?

Yes! We offer special pricing for bulk orders, retailers, and private label manufacturing. Contact us at business@paolorossi.store for wholesale inquiries.

Can I customize shoes for my brand?

Yes! We provide private label manufacturing where you can get shoes designed under your brand name. Contact us for details.