Gift Card
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Estimated Delivery:Mar 08 - Mar 12
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Free Shipping & Returns: On all orders
Gift Card
The Perfect Gift, Every Time!
Not sure what to get? Give the gift of endless possibilities with our exclusive Paolo Rossi Gift Cards! Whether it's for a birthday, anniversary, or just to say "thank you," our gift cards let your loved ones choose from a stunning selection of premium leather footwear. Available in multiple denominations, it's the easiest way to give them exactly what they want—luxury, style, and comfort. No expiration date, no guesswork—just pure satisfaction! Treat someone special today and let them step into elegance with Paolo Rossi.
Q: Do you ship internationally?
A: Yes, we are pleased to ship to customers worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your location.
Q: How long will it take to receive my order?
A: Domestic orders are typically processed within 1-2 business days and delivered within [3-5] business days. International orders generally arrive within [7-14] business days, depending on customs processing in your country.
Q: How can I track my order?
A: Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your shipment's journey.
Do you offer free shipping?
A: Yes, we offer complimentary shipping on all orders
THE ROSSI CONCIERGE
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we are pleased to ship to customers worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your location.
Q: How long will it take to receive my order?
A: Domestic orders are typically processed within 1-2 business days and delivered within [3-5] business days. International orders generally arrive within [7-14] business days, depending on customs processing in your country.
Q: How can I track my order?
A: Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your shipment's journey.
Do you offer free shipping?
A: Yes, we offer complimentary shipping on all orders
Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely satisfied with your Paolo Rossi shoes. We accept returns for a full refund or exchange within 60 days of delivery, provided the shoes are unworn, in their original condition, and in the original packaging.
Q: How do I exchange my shoes for a different size?
A: If the fit isn't perfect, simply contact our customer care team at customercare@thepaolorossi.com or visit our Returns Center to initiate an exchange. We will guide you through the process to get you the right size.
Q: Who pays for return shipping?
A: We offer free return shipping on exchanges
Sizing & Fit
Q: How do I know which size to order?
A: We recommend referring to our Size Guide located on every product page. Our shoes follow standard [EU/UK/US] sizing. If you are between sizes, we generally suggest sizing [up/down].
Q: Do your shoes run true to size?
A: Yes, our footwear is designed to fit true to size. However, for styles like Loafers or Moccasins, a snug fit is often preferred as leather naturally molds to your foot over time.
Q: I have wide feet. Which style do you recommend?
A: For wider feet, we recommend our Lace-Up collection, which allows for adjustable width, or our Moccasins, which offer a more flexible leather construction.
Product & Care
Q: Are your shoes made of genuine leather?
A: Absolutely. Paolo Rossi shoes are handcrafted using premium, full-grain cowhide leather to ensure durability, comfort, and a sophisticated finish.
Q: Where are your shoes manufactured?
A: Our shoes are designed with Italian inspiration and handcrafted by skilled artisans, ensuring high-quality construction at an accessible price point.
Q: How should I care for my leather shoes?
A: To maintain their look, clean them regularly with a soft brush or damp cloth. We recommend using a high-quality leather conditioner or shoe cream every few weeks to keep the leather supple and polished. Avoid direct exposure to water.
Payments & Orders
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, Amex) and PayPal,
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to make a change, please contact us within 1 day of placing your order at customercare@thepaolorossi.com. We will do our best to accommodate your request.
YOUR SELECTIONS
Let customers speak for us
Great customer service & great quality of shoes
Customer service is excellent and leather quality as well
